Aeolus Scarpitta

*while no longer producing or supporting the platform they bought.

I have so much to say to you, the Mosaic brand… But to keep it within boundaries… in my experience, having to reset a hub is 2 out of 9 times, so “rare” feels weak to me… I’ve got 4 hub S’s on my 2 Palette 2S’s and 2 P2Spros, and 4 other plain hubs on my single color machines, with 1 spare plain hub that went into rotation early, because… NOT rare.

You dont make ‘em anymore… you’re slow to update the plugins… should I regret spending thousands to buy into the MOSAIC ecosystem?

I would truely like to engage you, or someone, in non-hostile dialogue about how you intend to support every customer who bought one of your pre-Palette 3 machines, while no longer producing or supporting the equipment they bought.

What happens when a 2nd hub needs to be reset. To my knowledge, only 1 hub on a network can be named ABCD-CH.

Is there a way to rename these units once (or as they are being) updated?

Gotcha. Thanks Jonny

i also attempted to get the canvas plugin via the plugins manager. (+get more, then input the canvas plugin’s github address, which is no longer in my clipboard), it runs thru the installation, then tells me to restart the server, but when I do… no CANVAS plugin.

what can I do?

I recently bought my 4th Hub-S off of matterhackers, since you dont sell them anymore, and it came with octoprint but no CANVAS plugin… the Palette 2 plugin was there, and netconnectd was working fine, but no CANVAS plugin.

So I downloaded and installed balena etcher, downloaded the appropriate disk image, disassembled the hub, reclaimed the memory card, etched the memory card, first etch failed. Reformatted card, reran balena, etch succeeded.

reassembled the hub, powered the server, accessed the server, designated the network connection, restarted the hub, while disconnecting from the hubs spot, and reaccessed the server via the normal means.

set the username & password, and stopping by the Plugins tab, I note that the CANVAS plugin IS present at this stage.

So I moved to update the software, software updated successfully and now the CANVAS plugin is gone again.

Is there a way to stop the update process so it ends the version where the last CANVAS plugin is present? Which version would that be?

that, I can try. Thanks

order number EN-10704

no. I dont speak github. I bought a device that was supposed to be set up already. So I’d like one of those, please.

Documentation says to follow onscreen instructions to connect to a wifi network, but I saw no onscreen direction in any of Hub / octoprints setup processes