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This issue happens when your Scroll Wheel is not properly sending information to your Palette, which will cause your Palette to stop producing filament. This usually occurs during Step 3 of calibration, where is Palette/Palette+ creating enough filament to pass through the Scroll Wheel and extruder.
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There are 3 options to help solve this issue.
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Open Chroma.
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Flash your firmware and ensure that it is up to date. This can be found under Tools > Update Palette Firmware.
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Try to proceed through the calibration steps again.
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Unplug your Palette and remove the top lid.
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Remove and re-attach the tether to the electronics board.
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On Palette's menu, go to System Info and look at the Encoder value.
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You should see it read 0 when your scroll wheel is at rest. Manually rotate the Scroll Wheel shaft, which should increase and decrease the value on your Palette's screen.
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If the number does not change, please contact us at support@mosaicmanufacturing.com
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If you have any additional questions, please send us a message at support@mosaicmfg.com
If you have any additional questions, please send us a message at support@mosaicmfg.com
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