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v1.1

Minor Versionm

by Frank Rupert Catapang

  1. This issue happens when your Scroll Wheel is not properly sending information to your Palette, which will cause your Palette to stop producing filament.  This usually occurs during Step 3 of calibration, where is Palette/Palette+ creating enough filament to pass through the Scroll Wheel and extruder.
    • This issue happens when your Scroll Wheel is not properly sending information to your Palette, which will cause your Palette to stop producing filament. This usually occurs during Step 3 of calibration, where is Palette/Palette+ creating enough filament to pass through the Scroll Wheel and extruder.

    • There are 3 options to help solve this issue.

  2. Open Chroma.
    • Open Chroma.

    • Flash your firmware and ensure that it is up to date. This can be found under Tools > Update Palette Firmware.

    • Try to proceed through the calibration steps again.

  3. Unplug your Palette and remove the top lid. Remove and re-attach the tether to the electronics board.
    • Unplug your Palette and remove the top lid.

    • Remove and re-attach the tether to the electronics board.

    • On Palette's menu, go to System Info and look at the Encoder value.

    • You should see it read 0 when your scroll wheel is at rest. Manually rotate the Scroll Wheel shaft, which should increase and decrease the value on your Palette's screen.

    • If the number does not change, please contact us at support@mosaicmanufacturing.com

Conclusion

If you have any additional questions, please send us a message at support@mosaicmfg.com

Mosaic Support

Member since: 04/02/2020

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