Introduction
To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2. Please follow these steps to update your Palette 2's firmware.
If you experience any issues when updating, please see our support article.
Please note that by downloading the firmware update, you've agreed to our User License Agreement.
Parts
No parts specified.
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Open your Palette 2 package and remove your Palette 2 unit, power cable, and USB cable. Connect your Palette 2 to power to turn it on and then to your computer. To help the updater recognize the port for your Palette, try unplugging other USB devices.
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Download our Firmware Installer for your operating system:
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Hi!
It’s Thomas again. You say, that i should remove all USB-connections, except that one for Mosaic.
But how should i use mouse and tastature? That’s impossible!!
What to do????
Hey Thomas, I believe we are working on this issue over email - please check back there for the latest updates. If other users are experiencing the “access denied” error, please make sure that the COM port chosen on the updater is for Palette, and that all programs using serial communications (i.e. other slicers, Arduino) are closed.
Alina -
For your knowledge: i am using Windows 10 Pro, latest update.
Hi,
it’s Thomas again. I eliminated all USB-plugs, except the necessary ones for tastature and mouse.
Got the same error as described before!
Please help, what to do?
Hi,
i am Thomas and just have received the Palette 2S Pro.
Now i am trying to get the actual operating software, but this doesn’t work.
The response is:
Screen Board (1 of 3 Initializing): Error (Opening COM3: Access denied)
What to do?
in a Mac book pro with Mac OS Big Sur it docent let me open the installer.
Hey Nicolas, are you able to go into system preferences -> security and give permission to install the updater?
Alina -
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Follow the on-screen instructions and click "Install Latest."
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Once the firmware is updated, you will receive the following message, and you can unplug your unit from your computer.
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If you have any additional questions, please contact us support@mosaicmfg.com.
If you have any additional questions, please contact us support@mosaicmfg.com.
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