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V1.2

Minor Versionm

by Frank Rupert Catapang

Introduction

To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2. Please follow these steps to update your Palette 2's firmware.

If you experience any issues when updating, please see our support article.


Please note that by downloading the firmware update, you've agreed to our User License Agreement.

Firmware Release Notes

Tools

Parts

No parts specified.

    • Open your Palette 2 package and remove your Palette 2 unit, power cable, and USB cable. Connect your Palette 2 to power to turn it on and then to your computer. To help the updater recognize the port for your Palette, try unplugging other USB devices.

  1. Follow the on-screen instructions and click "Install Latest."
    • Follow the on-screen instructions and click "Install Latest."

  2. Once the firmware is updated, you will receive the following message, and you can unplug your unit from your computer.
    • Once the firmware is updated, you will receive the following message, and you can unplug your unit from your computer.

Conclusion

If you have any additional questions, please contact us support@mosaicmfg.com.

3 other people completed this guide.

Mosaic Support

Member since: 04/02/2020

1 Reputation

112 Guides authored

4 Comments

On MacOS (10.15) I got an error saying that the Palette 2s couldn’t be found. I power cycled it, removed the USB cable, plugged it back in, then got another error stating that the device was busy. This time I switched USB ports to a different one on my mac and it worked.

Rob - Reply

Glad to hear that worked! Please let us know if you run into any other issues.

Alina - Reply

There’s definitely a problem with the updater on MacOS 10.15.6. It would not detect the Palette 2S until I power cycled my MacBook Pro and Palette 2s. I’m using a 2018 15” MacBook Pro and a UGREEN USB-C hub.

Anthony - Reply

Hey @sad_salad, thanks for bringing this to our attention. Sometimes you do need to power cycle to help the updater recognize Palette. Please let us know if you run into any other issues!

Alina - Reply

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