Introduction
To ensure that you're using the latest Palette 2 features, we recommend installing the most recent version of our updater before using your Palette 2. Please follow these steps to update your Palette 2's firmware.
If you experience any issues when updating, please see our support article.
Please note that by downloading the firmware update, you've agreed to our User License Agreement.
Parts
No parts specified.
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Open your Palette 2 package and remove your Palette 2 unit, power cable, and USB cable. Connect your Palette 2 to power to turn it on and then to your computer. To help the updater recognize the port for your Palette, try unplugging other USB devices.
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Download our Firmware Installer for your operating system:
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Follow the on-screen instructions and click "Install Latest."
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Once the firmware is updated, you will receive the following message, and you can unplug your unit from your computer.
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If you have any additional questions, please contact us support@mosaicmfg.com.
If you have any additional questions, please contact us support@mosaicmfg.com.
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42 Comments
I am wanting to find out if you have decided to not continue support for the Palette 2 line completely? I haven’t seen any work on updates since 2019 so it kinda feels like there is a lack of support for those that got the system.
We still continue to provide support to Palette 2 users, but this version of firmware is the most stable which is why there has not been any update since. If there are any requests for features or fixes, please feel free to send us a message at support@mosaicmfg.com.
EDIT………Ive fixed it, I followed the guidance on this page:
Screen Not Powering On - Firmware Troubleshooting (original P2, P2P)
phew!!:)
Great to hear! Thanks for the update.