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V1.2

Minor Versionm

by Frank

Introduction

Note: Downloads may require software, like 7-Zip, to unzip compressed files.

(software & firmware changes are noted in Chroma.)

Chroma Release Notes

  1. Hi

    After downloading and installing Chroma, there is only a blank window on my laptop. Please assisst.

    Thanks

    Andries

    Andries - Reply

    Hey Andries, sorry about this - could you reach out to us at support@mosaicmfg.com with a screenshot? We would be happy to troubleshoot.

    Alina -

    • Please download here.

    Just getting my Palette 2S up and running. Downloaded Chroma tonight and am getting the message below when I try to open it. I'm running Mac OS Ventura 13.1 on an M1 Max MacBook Pro. Any thoughts? TIA, Barry

    “Chroma.app” can’t be opened because Apple cannot check it for malicious software.

    This software needs to be updated. Contact the developer for more information.

    Barry - Reply

    Hey Barry, you should be able to CTRL + Click and select Open in order to bypass this message. You should also be able to override this in your System Preferences.

    Jonny Yeu -

Conclusion

If you have any questions, please send a message to us at support@mosaicmfg.com.

12 other people completed this guide.

Mosaic Support

Member since: 04/02/2020

155 Guides authored

10 Comments

Hallo,

würden Sie bitte die konnektivität zu simplify3d mit der Palette 3 Pro herzustellen.

Der Canvas-Slicer ist für gehobene Ansprüche einfach nicht ausreichend.

Es können noch nicht mal 3mf-Dateiformate eingelesen werden.

Es unterstützt ebend so keine 3dconnexion spacemouse.

Die Browseranwendung ist teils langsam und ruckelig.

Ich bin am überlegen ob ich die Palettte 3 Pro wieder zurück gebe,

da der absolut unzureichende Canvas-Slicer mit seinem stark eingeschränktem Funktionsumfang sowie Import und Export Möglichkeiten einem die freude am Produkt stark mindert.

Sebastian Poschmann - Reply

Hallo Sebastian, bitte beachten Sie, dass dieser Support-Artikel für Modelle der Palette V2S und älter gilt. Für Palette 3 ist es mit Canvas oder PrusaSlicer kompatibel (über das P2PP-Plugin – mm3d.co/p2pp).

Wenn Sie Probleme mit Canvas haben, teilen Sie uns dies bitte mit. Wir helfen Ihnen gerne weiter!

Hi Sebastian, please note that this support article is for models of Palette V2S and older. For Palette 3, it is compatible with Canvas or PrusaSlicer (via the P2PP plugin - mm3d.co/p2pp).

If you're having issues with Canvas, please let us know and we would be happy to help!

Jonny Yeu -

Salve, nel processo di installazione non è presente il modello di Palette pro 3 che ho appena acquistato.

Come posso procedere?

- Matteo

Matteo - Reply

Ciao Matteo, P3 non è compatibile con Chroma. Siamo compatibili con Canvas (canvas3d.io) o PrusaSlicer (mm3d.co/p2pp)

Jonny Yeu -

Is there a way to pass the filename in as an argument for processing in a script?

Brett Vitaz - Reply

Hey Brett, could you please clarify what is meant by the question? Are you trying to automate the Chroma process or pass a file directly from a slicer? Or maybe adding something in the output of Chroma or triggering behaviour at that time?

Jonny Yeu -

Grazie Alina…sono riuscita a trovare il venditore. Ora vorrei sapere se posso avere la lingua in italiano sia in Palette che in Canvas Hub. Grazie ancora per i consigli che mi puoi dare. Ciao

VIVEDO3D - Reply

Ciao! Sfortunatamente, non è possibile cambiare la lingua su Palette o Canvas Hub. Tuttavia, puoi cambiare la lingua nelle nostre guide di supporto nell'angolo in alto a destra del sito.

Alina -

Salve sto cercando un negozio che vende il dispositivo Palette della Mosaic in ITALIA per implementare la stampante 3D che uso per insegnamento e che vorrei pagare con la carta docente. Dove la potrei comprare in Italia in modo che mi possano valutare il buono? Grazie per l'aiuto che mi potrà fornire! nonvivedo@gmail.com

VIVEDO3D - Reply

Ciao, consulta il nostro elenco completo di rivenditori qui: mm3d.co/resellers

Alina -

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