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Palette 2s not detected when installing firmware

I just got my palette and went to update the firmware but I keep getting the error showed in the screenshot. Does anyone have an idea what might be going on and does the palette 2s have different software from the palette 2?

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Hey @grexpressions, thanks for reaching out about this and sorry for the trouble. Could you please try the troubleshooting steps outlined in this article (especially the step regarding missing drivers)? If you still have issues, please let us know and provide a screenshot if possible. Thank you!

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Mike will be eternally grateful.
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