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Unable to connect to Palette 2 Pro to update Firmware, via USB.

Straight out of the box, refurbished Hub and Palette 2 Pro. All going pretty well until I try to Update the Firmware. I remove all USB that I can from the PC, just Keyboard and Mouse left, using the supplied USB cable, connect from any/all USB Ports and run Updater. Never connects, only ever sees COM 1 or COM14 but fails to see the Palette.

I have also tried multiple USB Cables and a MacBook Pro, same results.

The Firmware on the Palette is actually the latest but should it not connect and tell me this?

Do I just need to ignore trying to connect it and finish setting up?

What if new firmware comes out next week and I can’t update?

Advice and pointers please.

Posting this on the Facebook Group as well, in case it helps anyone else in the future.

Answered! View the answer I have this problem too

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Chosen Solution

Well, it is amazing what a Nights Sleep can do. I had typed up this question last night, after spending 3 hours, wading through, page after page of text and using enough USB cables to circle the Globe a few times.

This morning SUCCESS.

Updated Virtual Drivers from here;

Found that link in a Mosaic Forum, so the answer was here all the time. Hope this helps others.

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Most Helpful Answer

Hey @nimiq1, thanks for reaching out about this and sorry for the trouble! Glad to hear you got everything updated, please let us know if you run into any other issues.

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No problem at all, user error..... Thank You for all your assistance during my Purchase. Allan in England.


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Allan Bannister will be eternally grateful.
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