No pings detected before the filament reaches the scroll wheel
I am trying to set up my Palette 2 Pro. I keep getting a no pings detected error during the calibration keychain print. The error occurs before the filament even reaches the scroll wheel.
I am using Canvas, Accessory mode, printing on a Prusa MK3S. I tried using Chroma as well and got the same error. I sent in an email to the technical support, but have not heard anything other than to share the Canvas file with them.
I installed the latest firmware as well. Any advice or pointers would be greatly appreciated. I was able to use the Palette in random mode to print and that worked well, but I want to do an actual colored model not just random stripes.
Is this a worthwhile discussion?