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After the model is printed, the color palette has not finished the job

I had some problems while printing. 1. I had some problems while printing. 1. There is a big difference between the printed model and the color pattern of the design. 2. There are many filaments on the model. 3. After the model is printed at the end, the color palette has not finished the job.

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Hey @my3dfun, thanks for reaching out about this and sorry for the trouble. There are a few reasons why a print may have colours in the wrong places (we refer to this as the print falling off calibration). It could be because Palette is not well calibrated to your printer, or the model has very short splices and the speed needs to be turned down, or a bad splice could have occurred. The first thing we always check is if Palette is well calibrated to your printer. Could you please tell me:

  1. Did you complete the calibration keychain as in If so, could you send me a photo of the print and the tower (top and bottom)?
  2. Do you have the associated ping data for the calibration keychain print? Instructions on how to access ping data in accessory mode (no Hub) can be found at and instructions to access ping data in connected mode (with a Hub) can be found at Pings are very important in troubleshooting calibration errors (
  3. Could you send me a photo of your Palette and printer setup, with a focus on the filament path as it enters the extruder?
  4. Could you share your CANVAS keychain project (instructions here: Please make sure to share the model, as well as the printer profile.

It may be easier to send all this information to and we can open a support ticket for you. Thanks in advance for putting it all together and please let us know if you have any questions.

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