The spliced Filament is to long to properly attache the guide tube.

Dear Mosaic-Team and community,

I’m currently using the Palette 2 (via octoprint) with an BondTech BMG-M extruder and mosquito hotend.

At the beginning of a print the palette starts filament production as usual and lets about 5cm (2 inches) of filament peek out at the end of the guide tube (medium length).

If I now push the filament into the extruder until the gears grip the filament, there are still 2cm (1 inch) of filament left over, which means that I cannot push the guide tube into the rubber grommet. Which in the end leads to the smarloading feature not working properly (wrong extrusion length) and the wrong colors being printed.

Is there a possibility to shorten the length of the filament sticking out or even a workaround like shortening the guide tube only in the palette settings ?

Thank you very much ! Kind regards Benno.