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problem palette 2 pro

Good evening or problem with my palette 2s pro first days everything was fine.Now when I start printing it loads the filament it does the welding it sends the wire forward in the ptfe tube but it stops before going out to enter the printer and tells me print finished or tried also to reinstall firmware but nothing always tells me print finished before starting what can i do? thanks in advance

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Hey @gabber85, thank you for reaching out about this. I believe we are working together on this issue over email, please check your inbox for the latest update. Thank you!

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Alain will be eternally grateful.
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