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CANVAS HUB S will not connect to new Network modem

My CANVAS Hub s used to connect to my old DSL modem. I recently changed services and I cannot get the Hub to connect to the new Nokia Network modem (Nokia Gateway 3). The modem does provide both 2.4 and 5 wi-fi, and the Hub shows as seeing the 2.4 and I provide the network password for the 2.4, but the Hub restarts and never connects to the new network modem. I have tried restart, rebooting and placing the hub closer to the wi-fi source.

I can connect fine to the hub wi-fi server, but when I try to get it to connect to my home wi-fi server, it fails. The log shows it trying to connect and failing.

One thought. Both the 2.4 and 5 wi-fi have the same password, could this be causing a problem for the Hub?

Thank you.

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Hey @jhirning, thanks for reaching out about this. Could you please factory reset your Hub (instructions here) and connect to your new, 2.4 GHz network? Following the reset, the Hub’s new hotspot will called “abcd-ch-canvas-hub”. Please let us know if this doesn’t resolve your issue!

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Jim Hirning will be eternally grateful.
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