Skip to main content

Resources for Palette and Palette+.

59 Questions View all

Why should I not plug my Palette into both the power supply and USB?

Why should I not plug my Palette/Palette + into both the power supply and USB?

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Chosen Solution

We suggest plugging Palette/Palette+ into the power supply for all reasons except for updating the firmware. In the case of updating firmware, please ensure that your Palette is plugged into your computer via the USB cord and unplugged from the power supply.

The risk of plugging in Palette/Palette+ via USB and the power supply simultaneously is that, with high-powered PCs, this can sometimes fry the board. This is very rare but can occur in some instances. If this did happen, your Palette would likely not be functional at all (e.g. the screen wouldn't turn on when you plug it in its power supply). To diagnose this, simply plug in Palette and see if the screen turns on and displays the menu as usual.

Please note that for the Palette 2 models, you should plug it into power as well as USB. This article only pertains to Palette/Palette+. For instructions on how to update firmware for Palette 2 models, please see here.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Alina will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 1

Past 30 Days: 4

All Time: 94

Contact Mosaic Support Team

© 2022 Mosaic Manufacturing Ltd.