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I'm doing calibration with keychain, but imported model in canvas..

When I import keychain1.stl, top layer is separated as attached file. in case of keychain2.stl, wholebody is floating from the plate. is there any advice? thanks in advance.

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Hey @branden, thanks for reaching out about this and sorry for our delayed response due to the holidays. Could you please share this CANVAS project with us (instructions here)? Please make sure to include the model, as well as the printer profile. We can make sure that the project is set up correctly and share it back to you, so you can be ready to print. Thanks!

Update (01/04/2021)

Hey @branden, thanks for sharing that. Here is the new keychain model for you to print - please make sure to reset Palette to factory defaults (settings -> preferences -> reset) before you run this new calibration keychain print. The link contains only the model, so please apply your existing printer and style profile. Let us know if you have any questions!

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Thank, I attached sharing link as below.


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Branden will be eternally grateful.
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