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Issue with printing in 4 colors

I just got my Palette 2s Pro with the canvas hub. I printed a calibration keychain with 2 colors and had a successful print. When switching to a 4 color print of the same keychain, the printer stops extruding after the second layer but continues to move around the build plate. I am not sure what the issue is with adding 2 more colors?

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I am using the palette with the new Creality CR 6 SE

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Hey @sabrinah98, thanks for reaching out about this and sorry for our delayed response due to the holidays. Have you run splice tuning with your filament yet (instructions here)? It may be that one of your splices broke within the extruder, so there was no filament caught in the gears anymore, and no consequent extrusion. Running splice tuning will make sure that your splices are strong and consistent.

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Sabrina Headrington will be eternally grateful.
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