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Small piece cut from spool then error when starting multi-spool print

When I start a multis-pool print that includes spool 1, palette clears the output then loads spool 1 and cuts a 1/2 inch long or so piece that gets stuck below the splicer and then errors. If I don’t include spool 1 it works just fine. Spool 1 worked fine originally. Have factory reset and updated firmware but same issue.

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Hey @neal, thanks for reaching out about this. Can you check the health of your input 1 switch by going to settings -> about -> next -> next, and seeing if it (will be called “filament switch”) says “pressed” when there is filament on it versus “not pressed” when there is no filament on it? If the switch is working fine, please email me ( a video of what you described above so we can figure out what else might be happening. Thank you!

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Neal Shumway will be eternally grateful.
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