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Splice Core not working?

Hi! I have some trouble with my new Palette 2S. After several good prints without any problem, now the splice core doesn’t seem to work. I’ve reset all and ran the calibration, but when it starts, filament 1 is not split and welded with the other. I don’t know what is the problem. Anyone had the same problem before? Thanks

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Hey @markinoqdb, thanks for reaching out about this. You should see a light on the core when it is splicing. If you do not, please email me your shipping address and order ID or receipt to alina@mosaicmfg.com, and we can send you a replacement core ASAP.

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Marco Lodi will be eternally grateful.
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