Skip to main content

The newest generation of Palette, the multi-material solution for 3D printing. Resources for Palette 2, Palette 2 Pro, Palette 2S, and Palette 2S Pro.

157 Questions View all

Mysterious filament jam on any input

I have encountered a strange issue with my Palette 2S Pro. Filament will not load on any inputs. It will attempt to pull the filament, but as soon as it gets to the cutting wheel, it will make a rattling noise. It is repeatable on any input, so I think something is wrong at the cutting wheel. I do not see any leftover filaments upon close inspection.

Has anyone encountered this issue?

Answer this question I have this problem too

Is this a good question?

Score 1
Add a comment

2 Answers

Hey @vorchak, could you please check the following:

  • remove the homing switch acrylic cover (cover over the homing switch, located directly below the splice core) to check for any broken pieces of filament
  • reinstall the small acrylic guide piece pictured here, making sure it is properly installed with one of the black screws:

Block Image

Let me know if this helps. Thanks!


Was this answer helpful?

Score 0
Add a comment

Hi @alina , yes, I had also looked underneath that. There were no filament pieces. However, I did find a solution. Apparently when this happens, the cutting wheel may end up at the wrong angle. And it seems Palette does not automatically repositions the wheel. Then whenever I am loading a new filament, it will get blocked by the cutting wheel because the opening on the wheel is not lined up. Therefore, what I did was to manually turn the wheel to the initial position. And now, it works fine again.

Was this answer helpful?

Score 0

Comments:

Thanks for the update @vorchak - please let me know if you run into any other issues.

by

Thank you, this issue is resolved, however, I would suggest for development to add some kind of firmware update to make sure that the wheel is in the right position when the Palette starts (mine is the 2S Pro), so that this would not happen again.

by

Add a comment

Add your answer

Tsung-Hsiang Hsueh will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 8

All Time: 47

Send our support team a message

© 2020 Mosaic Manufacturing Ltd.