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Why is my splice tube burned through

I’ve been going through splice tubes like crazy. I’ve tried different setting from 0,0,0 to 1,0,1 to 2,-1,2 and some other in between. Some of the tubes did not go into the splice core very well and some went in perfect and some were loose. I’ve had issues with splices getting jammed and ruining the splice tubes but this time I pulled the splice tube out and there was a hole in the side. The splice was not jammed and I can move the filament some.

I’m beginning to think the splice core is defective. In the past several months I’ve used 5 splice tubes. Reading on Facebook I think some of them were bad tubes to begin with but I ended up order 5 more anyway. Now three of those are done for and I just bought them from you.

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Hey @opy01, thanks for reaching out about this. We can send you a replacement splice core ASAP. Please email me your shipping address to alina@mosaicmfg.com, and please confirm which Palette model you have so we can send you the right core. Thanks for your understanding.

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Email sent. Thanks for the awesome customer service! I've had no regrets buying my Palette :)

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No problem Oscar, and thank you for the kind words. Please let us know if you run into any other issues!

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Is the splice core supposed to look like this?

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hi,

I bought the palette 2s pro on 11/23/2020, now I have the same problem :/

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Hi Daniel, could you please reach out to us with your order order/receipt and shipping address so we can send you a replacement core? Thank you!

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Thank you very much Alina,

I have sent you an email :)

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Oscar Pruitt will be eternally grateful.
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