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Palette 2 won't read my SD cards

My Palette can't read my SD card, I tried three different cards, same answer “No files found”. My file name is “Bobomb_Body.maf”; How can I fixe this issue?

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Hey @jean, thanks for reaching out about this. Could you please follow the troubleshooting steps here? If the issue still persists, please reach out to us with your shipping address to support@mosaicmfg.com, so we can send you any necessary replacement components. Thanks for your patience.

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I found the Palette 2S could only read files from the root directory. If I added folders it could not find the files…

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Hey @stairman77, thanks for letting us know - yes, P2S will not be able to read the files if they are in folders.

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Hello, I have a palette 2S pro and since I have it it has never read any file, I have used several sd cards and made several checks with them and it is not a problem with the sd. Then I opened the pallette and it seems that the cable is well connected but still does not read anything. How can I solve the problem?. Miguel Ängel

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Just to check, are you loading MAF files to your SD cards?

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Correct only files in the sd MAF

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Would you mind emailing me an MAF that you've used? We'll try it on our units and see if they work. If they do, then it'll likely be a hardware issue and we can send you the necessary parts.

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I have had this issue too. Have followed all of the steps in your troubleshooting guide. Have tried multiple SD cards, can view the MAF files on SD cards on other devices, there are no files/folders on the SD card other than MAF files. I have formatted the cards, have reloaded the palette firmware, have verified the cable was connected (even though palette knows if there is an SD card present or not indicating it has a good connection) I have been able to print from SD before, but its very sporadic. I had over 100 attempts yesterday before the SD card finally read in the palette with no other changes from a previous attempt. It read from SD, printed the colors were not aligned at all. After the bad colored print (I let the print finish), I calibrated the palette, loaded a new MAF file, put the SD card back in and it wont read again, nothing else has changed in the setup. I have had the pallette since 4/22 and have been able to complete only 4 prints even though i’m constantly trying to get the SD card to read the files on it.

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Sorry to hear that, Nick. Would you be able to re-format your SD card in Fat32? Also, it sounds like you're having some calibration issues, and we'd be happy to help with that as well. Would you be able to share pictures and pings from a recent print?

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I will worry about calibration once it consistently reads files. Yes I have it formatted fat32. I re installed the firmware, recalibrated, and successfully printed the calibration keychain, if I can get the SD to read again, I will try another print to confirm calibration, thank you for your response. On another note, I had this unit exhibited during a school science fair tonight and it was a huge hit with everyone who already 3d prints, I had it running on random.

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Jean will be eternally grateful.
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