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Direct connection to Hub

Is there any way to directly connect the Canvas Hub to a laptop without the use of Wifi? I want to be able to by-pass Wifi and use a cable to make the connection.

I have gone through hours of “help” files, questions and other resources to no avail. I have done all the so-called “troubleshooting” guides and can not get the Hub to even show in my Wifi list. I have “rebooted” the Hub multiple times with the Hub directly sitting on my router and it still doesn’t show up. This is incredibly frustrating because I have to disconnect my entire setup to move it 6 feet closer so I can try it. No, I am not doing it again.

If anyone has a quick guide to doing this, I would appreciate it.

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Hey @jody, thanks for reaching out about this, although I’m sorry you’re having trouble with the Hub. Although you can’t connect to the Hub without Wi-Fi, we can figure out why you can’t see the Hub’s network. By “rebooting,” do you mean that you have already tried factory resetting the Hub following the instructions here? After a factory reset, the new network name would be “abcd-ch-canvas-hub”.

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By "rebooting" I did mean factory reset following the instructions you posted. The steps were a little unclear so it took some time to figure it out.

In the end, it turns out I am on a 5G network (which is a good suggestion to check first before a factory reset). As I'm not a network expert, I am once again at a level of frustration like no other. If I understand correctly:

- I have to use the Hub to print with the Palette

- I have to be on a 2.4G network

I would like to use the Palette. If there is a way to do so, let me know how. I understand that people buy the Palette without the hub....how do they use the Palette? I'm off to research that now.

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Hey Jody, thanks for letting us know. Most routers can broadcast both a 2.4 and a 5G network, you can try out the steps here (https://support.rotimatic.com/en/article...) to see if you can set up a 2.4 network as well.

If you are unable to, please use Palette in accessory mode (without a Hub). You can find the instructions for setting up Palette in this mode here (mm3d.co/firstprint), step 6 will indicate which article to follow for accessory mode. If you already have a printer profile on CANVAS in connected mode, please make sure to make a new printer profile that is in accessory mode. Please let us know if you have any questions about these steps.

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OK. The router has been set to use both 2.4G and 5G. The laptop I am using for my printer/hub is connecting only to the 2.4G. I have the hub sitting on top of my router and the laptop next to it. I still don’t see the hub in the network list and the (3) lights on the hub are continually blinking. Any suggestions for the next step?

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@jody Thanks for taking the time to set that up. Unfortunately, if the 3 lights are continuously blinking, this means the Wi-Fi chip can't be found and we have to replace your Hub. Could you please email me your shipping address to alina@mosaicmfg.com so I can process a new order for you ASAP? Thank you!

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Jody Pescod will be eternally grateful.
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