Hi @ktaeyln, thanks for getting in touch.
First, please could you check the length of your outgoing tube, and your Loading Offset value - this should be the distance from the end of Palette's outgoing tube to your printer's nozzle. Double check both these measurements and edit them, if needed, on Palette: Printers > Your printer > Edit calibration data. An incorrect LO and/or outgoing tube length would be the most likely cause of this issue.
If this does not resolve the issue, please could you share the following:
- a picture of your edit calibration data screen
- a video showing your loading process
You can also test your encoder in X-ray mode - please make sure to follow the directions in the article.
You can provide the above to firstname.lastname@example.org if you prefer - you may need to use a file transfer service like WeTransfer or Dropbox to share the video.