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How to connect to wifi without a password

Hello,

We just purchased a Palette 3 Pro for work with the intention of buying 9 more of them if we like them. We're trying to connect the Palette 3 Pro to our network which uses no password but has MAC address filtering. We got the MAC address for the machine, but its not letting us connect to our network without putting in a password—it just says it cant connect when we try without one. Is there a way to get this fixed so that we can move forward with our evaluation? This problem would kill the idea of purchasing more of them if we cant figure out a way to get it on our network.

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Hi @zcohen, thanks for contacting us about this.

Apologies, but Palette 3 Pro requires a password in order to connect to a network. You can still use Palette in connected mode with your printer without connecting to a network or to Canvas, by using a USB drive to start your prints instead. You'll also be able to use Palette in accessory mode. Otherwise, if you add a password to your network, or use another network, you should be able to connect.

Let me know if you have any questions!

Guy

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Connected Mode with Palette 3

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Moderate
Palette 3 Image

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Accessory Mode with Palette 3

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Moderate

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Well thats a major issue for us then. Part of the selling point of it to us was the network capability. Adding a password to the network is a non-starter, so it looks like unless this issue can be changed in a firmware update we'll be returning the one we bought and not buying the other nine that we were planning on.

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Author avatar Zachary Cohen will be eternally grateful.
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