How can I make this load filament

First off, just getting this device (a p3p) to connect to an Ender 3 v2 took 4 days. Yes, 4 days, I had to recompile a custom build of Marlin just to get it to talk to the printer. Finally, over that hurdle, or so I thought...

Now I've reset the Pallete 3 times to factory defaults in attempt to get a test print completed. Not once has it been able to finish loading the filament, it will allow me to feed up to 200mm, but doesn't detect filament moving, and subsequently I run out of buffered filament, no amount of pulling will get this thing to load more from the spool.

Further more, if it detects filament movement at ll, its only for anywhere between 50 and 100 mm, then returns the error Filament Movement Not Detected... Yet I can see the filament coming out of the extruder.

What is wrong with this brand new $800 brick that was supposed to make my 3d prints colorful, not my LANGUAGE.

UPDATE:

In the unlikely event you can even get filament loaded, which took hours of &*^king around with this thing... It never actually starts the print. COME ON MOSAIC, ANSWER ME, THIS IS THE MOST FRUSTRATING EQUIPMENT. I'm actually angry enough to report you to the BETTER BUSINESS BUREAU for FRAUD.