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Connect your printer to your Palette, using Octoprint and our Palette and Canvas plugins. Resources for CANVAS Hub and CANVAS Hub S.

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[canvas3d+Palette2SPro+CANVASHubS] Stop printing after 8sm height

Direct print with my printer is OK.

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@alina Alina, thanks. I try detect trouble using this scenario:[br]

# made model https://share.canvas3d.io/projects/0ae19...

# slice it by Cura & print directly

# slice it by CanvasIO & print directly

# slice it by CanvasIO & print by Canvas Hub

after all test i’ll write you about results.

PS [br]

“enable cancel print on ping variation” NOT selected

log file - octoprint.log.2020-10-13.xls

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What does it say on Palette’s screen when the print stops? Does it say “print finished”?

No, welcome screen

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2020-10-14 15:09:38,030 - octoprint.plugins.palette2 - INFO - Cancelling print from Hub

i think this file octoprint.log.xls

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Thanks for providing that Artem, please give us some time to look over the logs. Please also attach the new log after your most recent test (slice via CANVAS and print via Hub). I noticed the CANVAS project that you shared was single colour - could you share the multi colour project that you tried to print with Palette and then ran into this error?

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@alina OK. "# slice it by CanvasIO & print by Canvas Hub" i'll try print multicolor.

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Hey @artemv, thanks for reaching out about this and sorry for the trouble. A few questions here to help us troubleshoot:


Could you share the CANVAS project with us (instructions for sharing here), as well as an OctoPrint log from a day that this error occurred (log instructions here)? We will take a look on our end.


Do you have “enable cancel print on ping variation” selected in the advanced settings on the Hub page?


What does it say on Palette’s screen when the print stops? Does it say “print finished”?

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Artem Varkulevich will be eternally grateful.
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