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Why does my Makerbot have a honing error at the beginning of a print?

I have a MakerBot 5th Generation that I am using with a Palette 2s I recently purchased. I have it running in accessory mode. I used a printer profile in Canvas from Slic3r to set up my 5th Gen profile. Whenever I start a print from the .makerbot file generated from Canvas, the extruder can’t finish the initial honing process. It will continue to push the tip into the build plate to the point where I have to manually stop the print. Is there something in my printer profile that I have incorrect that I need to change manually so that it goes back to its normal process?

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Here is my error message

[image|2954]

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1 Answer

Hey @aatkins, thanks for reaching out about this - could you share this CANVAS project with us so we can take a look on our end (instructions here)? Please make sure to share the model, as well as the printer profile. Thanks!

Update (10/16/2020)

Hey @aatkins, sorry for the delay - it sounds like you got it figured out now, but in case anyone else ran into the same issue, please make sure that the origin offsets are positive values. Hope that helps!

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I figured out the honing error as it was a problem with my extruder. However, it went through the startup process. It gave me a file error and said I needed to make sure my file was associated with the correct printer type. What am I doing wrong with the printer profile. I am working with a Makerbot 5th Gen via usb and the .makerbot file type.

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Hey Anthony, thanks for sharing that - it looks like your printer profile on CANVAS is set up correctly. Could you tell us what the file error on your printer said?

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Error 1039: Please make sure your .makerbot file is prepared for the correct printer type.

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Figured it out... it's printing now

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Anthony Atkins will be eternally grateful.
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