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The newest generation of Palette, the multi-material solution for 3D printing. Resources for Palette 2, Palette 2 Pro, Palette 2S, and Palette 2S Pro.

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My pallete 2S stops randomly

Is my first time using this machine and i`ve been working on setting it up with my ender 3 v2 all nigth, but the last issue i have is that when it tries to feed the second fillament and touches the sensor to the splicecore it just restarts, shows a red ligth for a second and then just stops all things and i have to try again, i cant even get the test print or nothing.

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Hi @pedroqc I apologize to hear you experienced this issue. I believe you have already reached out to our team regarding this issue, but I will recap the troubleshooting for anyone experiencing something similar.

  • Ensure Palette 2’s firmware is up to date at v9.2.9.
  • Test each input switch by going to Settings > About. Inserting filament in each switch should change its status from Not Pressed to Pressed
  • If the issue is still occurring on multiple print files, please email the unit’s serial number to support@mosaicmfg.com

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Pedro Quiroz will be eternally grateful.
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