Skip to main content
Maintenance and Troubleshooting

How to perform maintenance tasks on Palette 2 to fix hardware components.

11 Questions View all
User avatar

Impossible to use following a "No pings detected" error

Hello, I recently had a problem with my Palette 2S, I don't know why it started because it was printing very well before, but recently this one gives me the error message (attached), I have No matter recalibrating it, putting it back to the factory settings, it doesn't want to and always and always puts the error message "No pings Detected".

Please help me fix this problem that prevents me from using this wonderful machine.



Sorry for the mistakes I use a translator

Block Image

Answer this question I have this problem too

Is this a good question?

Score 0
Add a comment

2 Answers

User avatar

Hi Simon, sorry to hear about these issues you’re having. Would you be able to check if the encoder wheel on your unit is working, it may not be turning properly which may be why you’re getting the no pings detected message on your Palette.

Was this answer helpful?

Score 0
Add a comment
User avatar

I have the same issue at the moment, all the wheels can move freely. It started happening after the splices were a but too thick to extrude so i replaced the splice tube, but since then i've been getting the error.

Was this answer helpful?

Score 0


Hey Ben, could you please send us a video of what is happening with your unit? Please send to


Add a comment

Add your answer

Author avatar Simon will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 1

Past 30 Days: 7

All Time: 32

Contact Mosaic Support Team

© 2023 Mosaic Manufacturing Ltd.