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Palette 3pro stops at Initializing

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My palette 3pro stops at "Initializing…“ when starts a new print project.

It says Palette is preparing for the print, but it won’t go into the next step. I’ve restarted Palette. Still stops at this interface.

What’s the possible cause of this problem and what should do?Thanks…

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Hi @willswuu2, I’m sorry to hear about the trouble you are having. Often power cycling Palette will resolve this issue. Please let me know if it does not work for you and we’ll conduct further troubleshooting as it might be a homing switch-related problem.

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@cfrankrupert I've restarted several times. It doesn't work. Is there any other thing that I can do to solve the problem

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Hi @cfrankrupert When I choose Controls-Drive-↑or↓

The light of filament is off and it won’t suck the filament in

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Hi there, would you be able to send over the logs from your unit to support@mosaicmfg.com. Here is how you can access the logs on your Palette: Logging on Palette 3

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willswuu will be eternally grateful.
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