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Calibration print did not prompt on set up.

Calibration print did not prompt on set up. I tried doing a factory reset and trying again and I still did not get a prompt. This is being set up on a Creality CR-6SE.

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Hi @cascade3dprints, I’m sorry to hear about the trouble you are having. In order to print the test keychain, you must set up a printer profile in our slicer software Canvas. Here are instructions on how to create a new printer profile, and you can add your Palette 3 as a device using the 'Add Device' button. From there you will be prompted to print the calibration keychain. Additionally, you can also find the Mosaic Calibration Keychain here to download and upload to Canvas. Hope this helps!

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This did not resolve my issue and the tag off of the link has a suspended object above it that won’t go down to the other piece of the keychain which makes it float. I have scoured every bit of the forum and there seems to be multiple talks about this issue with the keychains being less than ideal to find or to print…..

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