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My machine is stuck on reading file in splice demo

My palette+ is stuck on splice demo reading file. There is a light flashing in the usb connection port, but the sd card is inserted. What is going on? This is my first time using this device.

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Hey @joshb, thanks for reaching out. I believe Jonny Yeu was helping you with this issue over email, and the latest update is that you are currently waiting on a replacement unit. Let us know if you continue to run into any issues with the new unit you receive. Thanks again!

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Josh Bolin will be eternally grateful.
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