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Maybe a mechanical problem?

Hello, I have a problem that is hard to describe. My filament is stuck in palette and I can't even "clear palette". I attach photos and videos to illustrate the problem. Does anyone have the solution to this problem? Thanks in advance.

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Answer this question I have this problem too

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Have you tried taking the plexiglass panels off by removing the thumb screws and removing the clear panels were the filament is stuck and pulling the filament out.

Are you trying to use TPU? If so that is not supported yet.

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you have to take the panels off and get the filament out by hand.

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Eclo will be eternally grateful.
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