Skip to main content
Discussion Topic
User avatar

My print ends early but is not complete, Palette is about 70%


I edited my print in Cura 4.6.1 then imported it to Canvas. I tried creating this file a couple times and it looks like it completes and exports correctly. I am using two colors and the print itself is fairly flat, similar to the calibration keychain, by the time the print to get to the second color the printer is already 100% complete. seems like the printer and the Palette 2 are not in sync. this only happens with this specific print. other prints are fine. how do I fix this?

Reply to discussion Subscribe to discussion

Is this a worthwhile discussion?

Score 2



I have similar issue - the printer and the Palette 2 are not in sync.

I could NOT even get a SUCCESSFUL 2 colour print of the Calibration Keychain for over 1 MONTH NOW.

I am EXTREMELY disappointed on ALL the EXPENSIVE Mosaic products and Mosaic Support so far.

They certainly do NOT perform up to the STANDARD or their CLAIMS.

There is NO PRODUCTIVE advice from Mosaic Support so far which HELPS.

There is NO IMPROVEMENT on my 3D-Print so far, in fact, it is TOTALLY HALTED.


At the moment I am still trying to answer Mosaic Support requests to print their CKCM BUT ALL FAILED!

Should it be that DIFFICULT to get ALL their GEARS to work together and print their CKCM FULLY & SUCCESSFULLY?

ALL THE GEARS except the 3DP are Mosaic PRODUCTS including the CKCM & SLICING SOFTWARE!

The WORST part is that the ENTIRE Print Process (Model > Colouring > Slicing > Slice File Transfer > Colour Control > Print Control) is UNCONTROLLABLE, UNPREDICTABLE,


despite of ALL COMPONENTS (except the 3D Printer) are Mosaic PRODUCTS.


You can also email me on Thx.


Here are my issues to Mosaic Support:

A. Abbreviation:



P2SP - Palette 2S Pro

3DP – 3D-Printer

CKCM – Calibration KeyCchain Model

1. Slice file (gcode) was executed differently and showing different info on CVHS and


2. Hence, I still believe either CVHS or P2SP or BOTH are FAULTY.

3. OR ELSE CV is NOT Slicing properly and does NOT generate CORRECT Slice file


4. I found 3 sets of info were different. STILL WHY? WHY? WHY?:

a. CV

b. P2SP


5. P2SP – Finished Print EARLIER in BOTH PRINTS ( ISSUE: Finished print more than

20 minutes earlier than CVHS & 3DP)

6. CVHS & 3DP – continued to print, Finished Print (ISSUE: P2SP stopped feeding

filament to 3DP since P2SP has finished)

7. Check CKCM print - TOP (ISSUE: TOP part of the CKCM print was MISSING)

8. Check CKCM print - BOTTOM (ISSUE: Colour MISALIGNED)


Add a comment

2 Replies

Most Helpful Answer
User avatar

Hey @sumomike, could you share the CANVAS project with us so we can take a look on our end (instructions here)? Or if you meant that you imported it into Chroma, could you share the output file (MAF or MCF) for this model, as well as your Chroma printer profile (.yml) so we can take a look at your settings (Profiles > Printer Profiles > Export)? You can send it to us at if you have trouble attaching it here. Thanks!

Was this reply helpful?

Score 1
Add a comment
User avatar

I am using Tronxy A8 with Palette S and Canvas Hub S. They seem ok together .... and I also had the problem of printing at 70% .... checking I noticed that the keychain in before cutting, is lower than the printing surface and therefore perhaps the lower value compared to the plane had escaped me ... I don't know why. Have you checked if the print is below the floor level? Let me know! Ciao

Was this reply helpful?

Score 0
Add a comment

Join the discussion

Author avatar michael will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 1

All Time: 265

Contact Mosaic Support Team

© 2023 Mosaic Manufacturing Ltd.