My palette 2 is not initializing
My palette 2 s pro is stuck on “initializing palette”
what is the problem…?
Is this a good question?
Hey @ehaddad, sorry for the trouble - often power cycling Palette will resolve this issue. Please let us know if this does not work for you and we can try further troubleshooting!
Hey @muckychris, sorry about this - if power cycling does not solve this issue, it is likely a problem with the homing switch (the switch right below the cutter wheel). Could you take the acrylic cover off and take a photo of the switch? Could you also test the health of the switch by going to Settings —> About —> Next —> Next and seeing if the homing switch says “Pressed” when there is filament going through it, and “Not Pressed” when there is no filament present? It might be best to email this information to us at email@example.com with your shipping address attached, as if we do find that the switch is faulty, we will send you a new one ASAP. Thanks for your patience.
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