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What Firmware Version Do New Palette 2S' Ship With

I just purchased a Palette 2S on Sept 4, 2020 and I’m having great luck with it. While I am not having any problems I thought I would check to see which is the latest firmware, which I see from the release notes is v9.2.9 dated Dec 10, 2019. My Palette is displaying v8.0.8 but I don’t see that version listed in the release notes. Questions:

1) Am I looking at the firmware version correctly on the Palette display?

2) Should I update it to v9.2.9? (For example I don’t see “Endurance Mode” listed in Preferences.

Thanks

Update (09/10/2020)

Thanks Alina. I downloaded and installed the update software but the device driver (FT230X Basic UART) is showing the dreaded exclamation point in Windows device manager. Win10 v2004 on a Microsoft Surface Pro. I tried updating the driver from device manager and Windows update. Any ideas?

Thanks

Answer this question I have this problem too

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2 Answers

Hey @madmax, thanks for reaching out. The newest firmware version is 9.2.9 and you can find it here. We do recommend that you update your Palette to the newest firmware version when you receive it, as in the first print instructions. You will be able to enable Endurance Mode following the update! Let us know if you run into any issues.

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Update. I tried it from a different computer and was successful. Thanks for your help.

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No problem! I'm glad it worked out. Let us know if you run into any other issues.

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