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My new Palette 2 DOA

I got a new palette 2 this weekend from my local dealer . I sent lot of time to study, learning the canvas and made the tube adapter for my print.

Finally I did my first time print. The palette shown “no file found” even my .maf file was in the SD card. After several tried, the 2 GB card came with the palette dead (I inserted it to my pc, my pc shown the card was un-formated, if I select format SD card, it will fail).

I purchased another SD card to try, also shown “no file found” … very tired and dis-appointed…

Answer this question I have this problem too

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1 Answer

Hey @physv620, thanks for reaching out and sorry for the trouble - could you confirm that the file you uploaded to the SD card has the extension .maf and not .mcf.gcode (it needs to be .maf for Palette)? If it is, could you please try the troubleshooting steps in this article and let us know if that resolves your issue?

If you are still experiencing this issue after trying the troubleshooting steps, please let us know your shipping address and the serial number of your Palette to - we may need to send you a new main board, with a new SD slot. Thanks for your patience!

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physv620 will be eternally grateful.
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