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Palette 2s not keeping up with printer via pi

Hi,

So more testing on the palette 2s - I increased flow rate of my print and slowly over the print time the palette did not keep the correct filament length set for the bowen tube (125cm) and finally the filament pulled tight on the printers extruder and snapped.

Can someone please explain why this happened? The pallet 2s should keep up with the flow rate commands via octoprint to the printer so it can keep feeding the pla at the correct speed. In this case my printers extruder was moving faster than the palette could and caused the filament to snap.

All via Octo print - pi 3b+

First day is becoming a big disappointment thus far and I do have many other 3d printer people awaiting to see how I find this machine and purchase. :( not looking great at the moment.

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Hours later of trying everything I can think of and wasting a ton of PLA - it keeps happening - is it by design that the pla it meant to pull against the buffer switch for more to be rolled out? Because thats not working as the pla gets bent at the direct drive extruder and snaps. Seriously not happy. I was under the impression that it should keep the length of pla for output the same and keep feeding - but it doesn't!

Are these forums not managed at all over weekends? I am seriously about to rubbish this POS product all over the net! nearly 1000aud has got me nothing but wasted filament, time and really !#^&@@ off! Its not like I have no idea - I have 5 3d prints - one of which is resin - and I am an IT specialist of 25 years!

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Still not working - just odesnt keep feeding to maintain the distance given in both the slicer and the palette to keep pla between it and the printer - this is so stupid! You should have in the setup manual to make sure the bowen tube measurement is in the printer AND THE SLICER! I had to jump through mulit stupid support pages before I found that info! Again for nearly a 1000aud device - this is utta $@$*!

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Chris Wilke will be eternally grateful.
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