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Brand new Palette 3 Pro-White solid LCD screen

After 3 test prints (45 min each), the Palette 3 Pro shows a solid white screen. It’s still able to print from Canvas but controlled on the Palette. I contacted Mosaic’s technical support, and they haven’t given me the instruction on how to repair the brand new unit. Thumb down, Mosaic.

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Hi Kinh, please try reseating the Pi: Reseating the Pi

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5 Answers

Hi Kinh, sorry to hear that you haven’t had your concern addressed. A few questions:

  • At what point are you seeing the white screen (i.e. mid-print, beginning, etc.)?
  • Are you using the custom modes (pattern, gradient & random)?
  • Is your screen flipped 180 degrees?

Thanks for taking the time to answer my questions!

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Reseating the LCD ribbon cable doesn’t help. LCD is defective. Mosaic send the replacement.

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how did you replace it is there any instruction

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Hi @ahmed490, can you please confirm if you're asking for information on requesting for a replacement? Or is it for instructions on replacing the screen? If it's the latter, here's the link for the corresponding support guide: Replacing the Screen. Hope this help!

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Hello,

Thanks. I also need i guess a new display as my stays stucked on white i tried already all troubleshooting steps it did not help. Can you pls send me a new display ?

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Hi @ahmed490, You're welcome. Please send us an email at support@mosaicmfg.com so that we can further assist you with this request. Thanks!

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It’s straight forward replacement LCD. Please follow the link below

Replacing the Screen

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Kinh Luan Luu will be eternally grateful.
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