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How to perform maintenance tasks on Palette 2 to fix hardware components.

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Palette 2 Pro keeps resetting when filament sensor picks up filament

I start any process, for example filament splice tunning, the filament gets pushed out, then it asks to load the filament, I insert the filament and as soon as I insert it, the palette resets to the main screen.

Any idea what to do here? It resets on any filament insertions. I’ve only used this for 596 spices. (not much at all) and it already breaks?

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I did load the latest firmware and reset back to factory defaults. No change.

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1 Answer

Hi @john5634, I see you’re already working with our team on this issue. Just to share for others in case they experience something similar, you can test the inputs by inserting filament into all inputs.

  • If the screen resets but only seems to happen on only one switch, the filament switch may be faulty.
  • If the screen resets on multiple switches, it looks be an issue with the main PCB.

Depending on the outcome we would provide either a replacement filament switch or main PCB.

I apologize for any inconvenience this has caused, but please know we’ll work to get this resolved.

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John T will be eternally grateful.
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