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Has this happened to anyone else?

On Tuesday I sent an email concerning my broken unit. I am still waiting for a response. I was over 75% thru a print on Monday night when the filament stopped feeding from channel 4. Looking at it Tuesday morning I found that a piece of metal popped up blocking the filament from feeding.

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Hi Paul, thanks for bringing this to my attention I apologize for any inconvenience this has caused you. We have shared this with our engineering team to look into and hopefully we’ll have an answer for you soon!

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Hana sent me a link to show me how to pull the cam shaft and put it back together on Friday. We followed the instructions and had it up and printing gain. Printed a short project without problems using channel 4. Started a longer project but about 20 hours into it it happened again. I sent another email to Hana this morning with pictures and a short video. It was the same channel again. It looks like the bearing pushed up through the channel again. The plastic around the channel around the bearing is all chewed up. Has this happened to anyone else?

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Paul Siska will be eternally grateful.
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