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Guide to connect Snapmaker 2.0 A350 to Palette 3 Pro/Canvas

Has anyone successfully done this, print on Snapmaker 2.0 A350 through Palette 3 Pro/Canvas3d.io?

If so how?

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Hey Dominic! The Snapmaker shouldn’t have any issues working with your P3. However, there is unfortunately no preset for it, and you would have to create a printer profile in Canvas. This can be done by going to Printers > New Printer > Blank (Start from a blank profile).

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ive done that, but you can't get the usb connection to work, only accessory mode. which it doesn't calculate color length/sync correct.

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Hey @hana The issue the the pallet doesn't see the SM in connected mode!

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Don't worry @hana I fixed it for you ;)

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I’m facing the same issue. I have no idea how to get it to work directly with the printer. Has anyone gotten it to work?

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Hello same issue! Just got the P3 pro. Get to the. Step where it says to connect to the printer and I hook up the usb and get nothing it is as if it doesn’t see the printer. The printer said usb connected but nothing….

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Palet any help here! Your site says it’s compatible but isn’t working

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Can the Palette 3 run in connected mode with Snapmaker a350? or does it have to be accessory mode?

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Howdy just got my Palette3 Pro (only 10months behind schedule). So far I have updated the firmware but like others cannot get it to detect the snapmaker 2.

I have a Palette 2 pro and Canvas Hub which a work.

I'm using the usbA to Mini USB having unpugged the cable from Canvas Hub and plugged it into the Palette 3 Pro.

No joy.

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I had the same issue and exchange emails with Mosaic on this. Despite them listing the SM 2.0 as compatible it is not. They know about this and are working on it but doesn’t work This was there response. …..

Unfortunately I don't have a timeline for when this fix will happen, it's something the engineering team is working on but no ETA at this point in time. However we did get this tip from another customer using a Snapmaker printer recently that you can try for yourself to use your Palette in connected mode with the printer:

"Have your p3p on and connect mode to the printer with usb.Then on snapmaker you need to first enter development mode from the touchscreen. To do this, go to setting -> about machine, then just press on the screen about 5 times consecutively (just as how to get development mode in standard android). Then there will be two more icons on the main screen. Go to Experiment -> Preference -> Reset all. This option will clear out the on screen settings including calibration values (also the wifi thingy). But not the EEPROM from the controller (so all the G and M gcode settings. After you do this, turn off and back on your snapmaker. Then it will do the first start up steps and it connects. if you ever disconnect you have to do these steps"

I tried the suggested steps but still didn’t work, anyone able to get it to work?

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@aberson13 See my comment below. Just need to get Mosaic to apply the fix and push it out.

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Thanks @Jared I hope they push it out soon!!!

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I don’t understand this problem. USB connectivity is not new technology. USB connectivity to a 3D Printer from a Palette is not new. Plus, Mosaic advertises that P3 is compatible when it is not. Their “workaround” is not a viable one. We are supposed to reset the entire printer each time we connect it? Then we have to go through the calibration all over again every time?

@hana Could you please give us more information on this? What is the problem exactly? What is being done? Is this even a priority for engineering? When Mosaic says “I don’t have a timeline for when this fix will happen,” it sends a message to the users that this is not a high priority and that your company will get around to addressing it some day.

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@jonniecache It's even worse when a user that has had his P3P for 2 day fixes it on his own before the manufacture even knows what the issue was. See my comment below.

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I am glad I found this thread, having the P3P already in my shopping basket.
As soon as this issue is resolved, I’d check out and buy the device.

I am an Owner of a Snapmaker2 as well, and was curious about the compatibility.

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I had the same problem, and I tried anything from any tutorial, the problem is that there are complex calibration. and finally I gave up, and tried Makergear M3, now I have splicing problem. so hard to use this palette …

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I have successfully printed the keychain test model using Palette 3 pro connected to my SnapMaker A350 in accessory mode.  I used Canvas to slice and generate two files and transfer the .mafx file to Palette by copying the file to a USB drive that will be inserted into Palette, and sent the .gcode file to the printer.

When I pressed start print on the Palette there were on screen instructions that include starting the printer normally, but the filament feed is pulled from the palette.  The Pallet organized itself to splice the filament and provide the right colours at the right time to the printer.

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Thanks for the reply, would you please let me know what you entered for loading offset and historical modifier?

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I used 85mm as offset and left the modifier at 100%. I confess to not really understanding this (and pings) yet, here is a write up: Palette 3 Loading Offset and Historical Modifier

I am working on a snowman that I want to print using the Palette, that should tell me if its set up ok. The test print seems ok though. The snowman was my next project anyway.

I did have a problem at step 5 here Accessory Mode with Palette 3 in that there was not enough filament sticking out to load. Turns out you can just grab it and pull some more out. I do not know if that upsets the calibration though. And then I was asked to jog the filament and stop at x mm, but I don't know how to do that. I just pressed 'load filament' in the SnapMaker and it feeds too much. The Pallet says how much too much is loaded but since it is counting the millimeters maybe that does not upset the calibration.

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The Manual is likely a help too

P3 Manual V1 03.29.2022

1) Learn to Control your printer via Luban via WiFi

Connect to printer via WiFi from Luban

Click the top left icon and enter the workspace.

Open the Console

In the Console where is says "Send Command", over write "Send Command" with G-Code commands

A G-Code listing is here https://snapmaker.github.io/Documentatio...

Note that at the bottom of the console there are buttons for loading and unloading (thye send a pre-programmed series of G-codes commands to accomplish the load/un-load)

Some common commands are (note the Capital letters)

M140 S70 to set the bed temperature at 70

M104 S200 to set nozzle temperature at 200

M83 to make the printer gears go forward to load (I'm note really sure what this does but it corrects backwards movement of the gear in the extruder head)

G1 E20 F100 to extrude 20mm of filament at 100mm/min (E=extrude, F=Feed rate)

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2) Learn to Control your printer via Luban via SB Cable

The G-Code controls are the same but you need to use a USB cable in order for the Snapmaker to provide calibration and other data to the Luban console.

Connect your computer to the machine using the provided USB cable, note that you must connect via the mini usb port on the Snapmaker, not the other usb ports, .

In the Workspace Connection section click "Serial Port" then click drop-down arrow (or click right where is says "Choose a port") and select the serial port of the machine, then click Connect. Note: If you can't find the port, unplug the USB cable and try again.

You may also need to get a driver from here:

https://support.snapmaker.com/hc/en-us/s...

click on Download CH340 Driver

Run the file and install the driver.

You may need to restart your computer

Restart the Snapmaker, restart or enter M1999, and press Enter to reboot the machine.

SnapMaker shows up in the computer device manager under ports

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3) Calibrate your printer.

https://mattshub.com/blogs/blog/extruder...

At step 2 of "Measuring" I used Luban to control the printer, connected by WiFi.

Click the top left icon and enter the workspace.

Open the Console

Follow the steps on the link above.

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Hi I find myself with the same problem, SnapMaker A350 and P3P are not compatible at the moment and it makes me angry to think that Mosaic wrote compatible when it is not ...

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Hi!

I have the same problem! I now had an email exchange with Snapmaker support. I was informed of the following Com-Port structure:

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I also got the hint that Snapmaker doesn't know if the P3P has the right driver integrated.

"I am not sure if your Palette 3 has a CH340 driver, but our machine requires this so it can be recognized on your OS."

https://sparks.gogo.co.nz/ch340.html?msc...

It must be possible to integrate the appropriate driver via update.

Regards,

Jan

Update (16.04.2022)

Hi! Since the new Version of Canvas.io arrived, I tried to connect so the Snapmaker through the website. This is the outcome:

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The Status never changes to connected. Just the small popup says connected. I hope the error-code might help.

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Well, does Mosaic know about your findings, this is pretty good info and worth reaching out to them!

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I emailed them and copied this comment.

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Thanks for sharing, I'll forward this information to our FW team.

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@jonnyyeu Forward the link in my comment below also. It contains info on how to fix this issue. Currently printing in connected mode on my snapmaker 2 :)

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I just add to this thread reporting the same issue with the A250… Just hope as more people complain about this, this could get higher priority in the backlog. Shipping the correct USB driver in a next release shouldn’t be that hard!?

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We expect to add a Logging feature in our next firmware release that will help us diagnose the connection issue with this and other printers. Concerning the driver, it actually recommends not downloading this driver since it is included in almost all versions of Linux, which P3 runs on.

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Just adding on as well. The A350 shows USB connected, but P3P doesn’t see it.

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Where do you see a "connected" mine does not show it.

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It shows on the SM it self when you plug something into the USB port. But i don't think mosaic has released the updated driver yet. You need to use it in accessory mode. I got mine working and am fine tuneing it.

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Most Helpful Answer

Here guys,

SnapMaker 2.0 Connection Errors

Merry christmas and all that.

You’re welcome

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Thanks for sharing! I'll share this with the team.

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Thanks for sharing and i hope they push this fix!!!

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Hi everyone, we have a test firmware that should help with Connected mode on Snapmaker printers. If you’d like to try this firmware, please send me an e-mail at jonny@mosaicmfg.com and I would be happy to share this with you!

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It's working! This is great!

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Mine too now. Though I had to use the mini usb port on the snapmaker?

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That is what I think….. “ Connect your computer to the machine using the provided USB cable, note that you must connect via the mini usb port on the Snapmaker, not the other usb ports, ”

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Dominic Nelson will be eternally grateful.
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