Palette 3

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P3Pro Help: Network - No Internet, Canvas - Disconnected

My P3Pro keeps reporting as No Internet and Disconnected from Canvas, but it’s associated and listed in my Canvas account and green, so it’s connected and online. I am able to send projects to the Palette from Canvas with Send to device.

Are there specific firewall ports that need to be opened on my router for the Palette to ping Canvas properly?

I have upgraded to the latest firmware and I have factory reset my unit multiple times. I have tried both ethernet and wifi and get the same “no internet” result either way.

What am I doing wrong?

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Found the answer after far too much time wasted troubleshooting. For some strange reason, nothing on my network is able to ping 8.8.8.8. So as a result the P3P believed itself to be offline. I had to create a rule within my router to redirect any attempts to ping 8.8.8.8 to 8.8.4.4, Google's other DNS server. It might be a fair idea for future firmware to have a few backup servers in that list to verify internet access just in case others encounter a similar issue.

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Same on mine. All my local DNS is routed to Cloudflair, no matter which DNS it tries to get to. I see from the logs that it is contacting Cloudflair without a problem, and IS getting replies. It says it IS connected to Canvas but NOT connected to the Internet. Checking for firmware updates fail because "its not connected to the Internet" but Canvas works fine. That is some mighty good firmware there.

Also, I had to turn rotation back to "normal" because inverted still doesn't work and I get white screens. I guess youn expect bugs like this on an $800 product.

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Author avatar Nick Catalfamo will be eternally grateful.
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