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Has anyone had the Palette 3 Pro freeze up?

Still trying to get my first successful print. On my 3rd try after having to adjust splice tuning for the first 2, the print seemed to be working great, so I went to bed. Next morning the extruder is 3 inches above where the model stopped getting filament, and Palette is happily going along sending gcode to the printer. No filament has moved out of the extruder for hours, however the printer still moves like it’s printing. No breaks, no clogs, just no movement in the filament.

I tried pausing, then stopping the print via the touch screen but it would not respond to anything, so I went to the computer and stopped the print from the Setup menu there. Then the Palette responded and changed the screen to the bar, finishing up all queued commands. Two hours later that bar had not moved, so I tried to power off the Palette by holding down the power button for a very long time (longer than it would normally take.) I had to pull the plug to shut it down.

Any ideas at this point would be welcome.

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I have not had that exact problem but I have had it just stop printing a few times. It just seems to freeze, everything stops. You can cancel the print but then it just hangs with the “finishing up all queued commands” bar, which it does every time I cancel a print.

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Ok this is pretty much exactly what happened to me on a 33 hour print. So far I have a nice looking keychain but I had to make it myself because the wifi wouldn't connect at my house and that caused the set-up to stop, and there's no way to restart the setup and rerun the keychain. Apparently factory reset used to work, but after I got the wifi working on an access point that I had to go out and buy, the Palette did upgrade the firmware and not it won't reset to defaults.

I'm not really knocking the hardware but the software needs at least a year more work on it. I wonder can we get this subject tagged by a Mosaic rep so we know they are aware that the Palette 3 Pro is hanging during print? Is anyone from Mosaic seeing this?

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I have been seeing these problems as well. Print stops halfway through.. I have seen 3 other people have this problem

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I also just had a freeze for the first time. 17hrs in on a 28hr print. the palette would not advance filament and the extruder was simply out as the palette was frozen. I also noticed the interface was frozen and I had to pull power to reset it. I am on the latest firmware. P3P

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Yes, I had the same freezing issue and also had to unplug the palette.

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Very interesting thread.

Currently I have the issue nearly each job, and always during the loading phase, after some splices and always during a splice. The outgoing filament is cut, retracted in the input then the P3P freezes, the output drive is stuck and the buffer is reduced to the minimum until the extruder starts grinding the filament or the palette goes into an error (no filament move detected).

I’m not able to perform any job, but one.

The only way to exit that state is to cancel the print. Generally no need to restart or unplug the palette, but sometimes it goes to the “finishing up all queued commands” bar, then the only option is to unplug the palette.

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My palette 3 pro also freezes up from time to time, extruder just grinds away the filament as no new filament is fed and the palette 3 pro becomes unresponsive to any input. Only option is te hard reset by pulling the plug, restart the device, purge all filament and restart the print. I find this a very serious issue.

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