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How to perform maintenance tasks on Palette 2 to fix hardware components.

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Splice Core and Cutter Issues.

Hello, hope all are well. I just received the Palette Pro 3, and when trying to print the keychain, the splice core won’t splice, and when trying to adjust the splice settings, the cutter then seems to be jammed and wont take filament. Can the cutter be removed to see about a possible small piece of filament jamming the unit? Or what can I do about this? Thanks and hope everyone is having a nice day.

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Hey Jabari, sorry to hear that this is occurring. Could you please take a video of the issue and send it to me at jonny@mosaicmfg.com?

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Jabari Dumisani will be eternally grateful.
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