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My 2 color keychain calibration print came out in a single color

I have a palette 2s with an ender 5, just finished setting it up. I ran the splicing calibration and that worked fine. I opted to use the short output hose since the palette is near the feed motor. I told the palette I'm using a short hose. My print came out in a single color and when the print was complete, the palette thought there were still 2 more transitions to be done (out of 4 total). I sliced in canvas, and since there is no ender 5 profile, I chose an ender 3 in canvas. Not sure if that is my problem.

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After much experimentation I realized my feed motor was extruding then skipping backwards every now and then. Oddly this isn't a problem for a single color print. The single color models print fine, but the backwards skipping of the feed motor is causing the ender to fall behind I think relative to where the palette thinks it should be.

There were two problems. My bed wasn't leveled properly, causing excess pressure in the Bowden tube in the first layer. Later in the print it became clear that there was another blockage. I took apart the extruder and noticed that the input into the extruder—the piece that feeds through the heatsink had an egregious clog.

Once I fixed both issues, I got the keychain to complete perfectly and now my palette appears to be nicely configured with my ender 5. For the record, it appears that the stock ender 3 profile works fine except I changed the max height to 300mm since the 5 is taller than the 3.

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@rtruxler You are lucky! I could NOT even get a SUCCESSFUL 2 colour print of the Calibration Keychain for 1 MONTH NOW.

Could you share you Settings on your 2 colour Calibration Keychain model (CKCM) for me to try?


I am EXTREMELY disappointed on ALL the EXPENSIVE Mosaic products and Mosaic Support so far.

They certainly do NOT perform up to the STANDARD or their CLAIMS.

There is NO PRODUCTIVE advice from Mosaic Support so far which HELPS.

There is NO IMPROVEMENT on my 3D-Print so far, in fact, it is TOTALLY HALTED.

At the moment I am still trying to answer Mosaic Support requests to print their CKCM BUT ALL FAILED!

Should it be that DIFFICULT to get ALL their GEARS to work together and print their CKCM FULLY & SUCCESSFULLY?

ALL THE GEARS except the 3DP are Mosaic PRODUCTS including the CKCM & SLICING SOFTWARE!

The WORST part is that the ENTIRE Print Process (Model > Colouring > Slicing > Slice File Transfer > Colour Control > Print Control) is UNCONTROLLABLE, UNPREDICTABLE, UNACCEPTABLE ......

despite of ALL COMPONENTS (except the 3D Printer) are Mosaic PRODUCTS.



Here are my issues:

1. Slice file (gcode) was executed differently and showing different info on CVHS and


2. Hence, I still believe either CVHS or P2SP or BOTH are FAULTY.

3. OR ELSE CV is NOT Slicing properly and does NOT generate CORRECT Slice file


4. I found 3 sets of info were different. STILL WHY? WHY? WHY?:

a. CV

b. P2SP


5. P2SP – Finished Print EARLIER in BOTH PRINTS ( ISSUE: Finished print more than

20 minutes earlier than CVHS & 3DP)

6. CVHS & 3DP – continued to print, Finished Print (ISSUE: P2SP stopped feeding

filament to 3DP since P2SP has finished)

7. Check CKCM print - TOP (ISSUE: TOP part of the CKCM print was MISSING)

8. Check CKCM print - BOTTOM (ISSUE: Colour MISALIGNED)


A. Abbreviation:



P2SP - Palette 2S Pro

3DP – 3D-Printer

CKCM – Calibration KeyCchain Model


You can also email me on Thx.


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Hi Rob,

Thank you for taking the time to share your experience. We’re glad to hear you sorted out the issues with your printer and was able to complete the first print!

From here I would recommend learning a bit more about how Palette works to improve your printing.

How Calibration Works - Pings and Pongs

How to Further Tune your Printer Profile - Saving or Ignoring Print Data

Please let us know if you have further questions!

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Rob will be eternally grateful.
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