Skip to main content

Device is always offline

My Canvas is always saying “device offline.” For some reason, I can not connect with Wifi. The SSID shows up, but does nothing when I try to connect with my password.

Answered! View the answer I have this problem too

Is this a good question?

Score 2
Add a comment

4 Answers

Chosen Solution

Hey Kevin,

I’m sorry to hear that you are encountering issues. Are you using Palette 3? If so, our team is currently working on a firmware fix to address the problem that you mentioned. Thank you for your patience.

- Hana

Was this answer helpful?

Score 2

Comments:

Hana,

Thank you.

by

I Turned on the P3P today, and it finally works !!!

I can connect, but not by WiFi, to Canvas and am printing from Canvas. Thank everyone. WooHoo. My WiFi still doesn't work.

by

Hey Kevin!

Great to hear. Our Canvas team just put out a fix.

- Hana

by

Where is the link to download this fix?

by

Add a comment
Most Helpful Answer

You are about the 500th person to note this. Zero quality control of this machine before shipping.

Was this answer helpful?

Score 3
Add a comment

P3P here… same issue… can connect, but still offline. Cant remove in canvas unless its removed on the P3P first. That totally indicates an error on your side.

Was this answer helpful?

Score 2

Comments:

As of today, 8 NOV 21 this issue has been RESOLVED. However the P3P still corrupts any USB plugged into it. This corruption may or may not effect the print. So far about 80% of the time, there will be multiple missed steps, no extrusion when there should be.

by

Add a comment

I cannot connect either.

Was this answer helpful?

Score 2
Add a comment

Add your answer

Kevin O'Neil will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 1

Past 30 Days: 5

All Time: 141

Contact Mosaic Support Team

© 2022 Mosaic Manufacturing Ltd.