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Palette 3 Pro Error 110

Hi,

I was using my Mosaic Palette 3 Pro for the first time and I got Error 110 just after the first layer was printed. I was printing the Mosaic Palette Keychain from Thingiverse. I ran the same print again but the same thing happened. What does Error 110 mean and how can I fix it?

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I have tested the updated firmware version 21.10.27.0 and the problem still persists. The 110 error still occurs and the message even still says that the timeout was still after 2000ms.

https://www.youtube.com/watch?v=LmwKGSE1...

Here is a new video. It also shows, both at the start and the end, that I am on the new firmware.

Upon further investigation a friend pointed out a difference in the cutter behavior between the early cuts and the failed one at the end.

During the successful cuts prior to starting the print the cutter rotates about a quarter turn and then rotates back. When the failed cut happens the cutter rotates about a half turn and then seem to hit a stop of some kind. The error appears immediately when the cutter reaches that extreme rotation.

It looks like the failure might be due to the cutter over rotating and hitting a stop and not timeout related at all.

This cutter behavior is the same in my original video and the one with the new firmware.

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Thank you, let me check with the team and get back to you

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Hi Chris, can you please the Main PCBA and visually confirm if the cutter proximity sensor is 90° and parallel? If you could send a picture it would also help us visually examine if it's correct. These proximities are fragile and can easily bend/twist. We add glue to fix them in place but it could be that this board was not fastened properly.

If this piece is bent, you can simply correct it by hand, it doesn’t need to be precise.

However, if it is not bent then, can you please film the cutter wheel closer as it rotates? This can be initiated from the X-ray screen.

I apologize that we're asking for you to do this on your new unit, but we believe that there may be an issue with the Main PCB. If that is the case, we'll courier you a replacement immediately and cover the cost of parts + shipping.

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I was able to find the sensor and confirm that is is glued in place and still in the proper position. I also posted close up clips of two more cutting operations. These are both from the same print, the first is a successful cut which was followed by a successful splice. This happened almost a dozen times and does so successfully up until the print actually starts. The second is the unsuccessful cut and happens on every print attempt on the very first cut after the step where the Palette instructs the user to start the print on the printer.

SUCCESSFUL CUT:

https://www.youtube.com/watch?v=w6iVgfn_...

FAILED CUT:

https://www.youtube.com/watch?v=NlsaSzGV...

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@thehammockguy Thank you for your help with this. We believe that this is an issue with the Main PCB. Would you mind e-mailing me (jonny@mosaicmfg.com) and we can either send you the board, or we'll return your unit to our offices, then ship you a new one.

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I was able to solve the 110 error issue by switching from using accessory mode to using the device in connected mode. I suspect this is an issue with the firmware related to accessory mode. If there is anyone else here who has been operating in accessory mode only and is able to try connected mode, that could help confirm my theory. Mosaic engineers seem to be convinced that this is a hardware issue, but I disagree. If anyone is able to help confirm one was or the other it could help get a fix out quicker.

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What printer are you using?

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I am using a Prusa MK3S+

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Thanks for this information, Chris, I'll pass these details along to our team.

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I will try when I get back home from work.

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on the home screen what does files mean and or how do i get files to show up?

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Hi Syan, sorry to hear that you ran into this issue, but it’s likely related to your cutter. Could you please go to the x-ray screen and press the cutter button and confirm that the button turns green and the cutter rotates?

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I also have the same problem but with a 2 color Marvin model. I checked the x-ray screen and the cutter rotates and the button turns green. I am printing in accessory mode, and for me, the error only happens after I get to the step where my Palette 3 Pro tells me to start the print job on the printer. Prior to this it has already performed about 10 successful splices.

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Thanks for sharing. IS this repeatable? If so, could you please record the last 2-3 splices for us? We'll take a look to see why this is occurring.

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https://www.youtube.com/watch?v=aRVyn0Sg...

The first 6 minutes are the initial slices being performed, around 7 minutes in is when I actually start the print. Just after 9 minutes is the first splice attempt after the print starts and the point where the error occurs.

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Also if it's helpful, I have seen this same behavior on firmware version 21.10.20.0 and 21.10.25.0

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Hi Chris, I watched your video and that is the exact same thing that is happening to me. The first splices before the print are fine, but then when the print actually starts, it runs into the 110 error. I've tried the same print 3 times and re-sliced them every time in Canvas. If there is a problem with the cutter then I'm confused about how it could preform the first splices.

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Hi everyone, we just released a firmware update that addresses the 110 error. If you continue to receive this error, please let us know.

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Hello

Confirmed...fixed on my machine! Thank you!

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Fixed it for me, successfully finished the first keychain.

Still no luck in getting it to detect connected mode though. :(

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Syan Gandhi will be eternally grateful.
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