How do I get support for my new Canvas Hub S?
Good morning! I have sent two emails to Mosaic support and have not heard anything back. So, I am copying my email here:
“I was trying to set up the hub tonight and it will not show up on my wifi networks. I am using a 2020 iMac 27” Intel chip. I have an Arris router with both 2.4 and 5 ghz activated. I also have an Orbi mesh system, and no matter which I connect to, wifi to the Arris or wifi to the Orbi, the hub doesn’t show up at all. The hub is located about 2 feet from both the Arris and the Orbi.
I went online and went through the “reset Canvas Hub S to factory.” I downloaded Balena Etcher and the abcd-canvas-hub-s file and put that on the sd card that I removed from the hub. I have done that twice. Still no wifi network showing up on my list of wifi networks. I connect my computer to the same network I am trying to put the hub on.
The status light does nothing but flash white. The serial of the hub is XXXX-XX. I have it plugged in to power as well as my Prusa Mk3S+
Thank you for any help you can give me.
Is this a worthwhile discussion?