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Canvas hub will not connect to Wifi

I have recently replaced my wifi router with an Asus RT-AX88U and now the canvas hub cannot connect to the wifi. I have managed to connect to it using it’s own internal wifi and have even carried out a factory reset but it will not connect. I have amended the password for the connection but all I get is the status light pulsing. Any ideas?

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Hey Martin, is this network public or private? Does it require a username or password to join the network? Also, is the router close to your Hub?

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Thanks Jonny. It’s a private network and requires a password to access (which I have entered). I have tested it where the hub was about 2 feet from the router.

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Sorry to hear that you are experiencing issues! If the hub is showing on your computer's available networks after booting up, please try connecting to its network first, and then go to 10.0.0.5/ on the browser to connect to Octoprint. From here, once Octoprint loads, please go to Settings > Network Connection to connect the hub to your home/local WiFi network.

Let us know if that fixes the problem.

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Hi Hanna - that’s exactly what I have been doing. I can connect to 10.0.0.5 go to Network Connections and set the connection password but it then fails to connect. I have noticed that every time I do this I need to enter the password again. Should it be stored somewhere?

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@poorskeleton Hi Martin, are you using a local network, or does this network require a password and username?

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It's a local network and just requires the password. I have checked the logs on the router and it appears to connect successfully but is then de-authenticated - "Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3), rssi:0". A quick search indicates that this may be an error with the router. I'll try a firmware update. Stay tuned.

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OK - Firmware update didn't work but I have noticed that the logs on the Canvas hub have a date of 2020? Any idea how I set the correct date and time on the Canvas hub?

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Hey Martin, the date issue is strange as it should update with your internet connection. Would you be able to share a log with us, especially one where you've been deauthenticated? You can send this to support@Mosaicmfg.com

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Martin Dix will be eternally grateful.
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